Hello Diane J,
Thank you for your honest review of our SKIN RESCUE Pure Moisture Serum with 1% PGA and Plant Algae. We're truly disappointed to hear that your experience with the product packaging, particularly the dropper mechanism, hasn't met your expectations.
We understand how frustrating it can be when a product's delivery system makes it difficult to dispense the formula effectively. While we're pleased to hear that you find the serum formula itself satisfactory, we recognize that the packaging plays a crucial role in the overall product experience. The dropper is designed to deliver precise amounts of the serum, though we acknowledge your feedback about its ease of use. Here are tips on how to use the dispense the dropper.
To pick up the product, first empty the dropper by squeezing and releasing any trapped product back into the bottle. Then, remove the dropper from the bottle. Squeeze the dropper again, dip it back into the bottle while squeezing, and then release. This will ensure the dropper clears any remaining product and fills with one pipette's worth of serum. One to two pipettes should be enough for a single application.
Our Customer Service Team is here to ensure you have the best possible experience with our products and would be happy to assist you in finding a resolution that better meets your needs.
We appreciate you taking the time to share your experience, as it helps us understand how our products perform for our valued customers.